The NOVA-PRO™ Inverter is connected between the MSEB supply & the
gadgets. During mains supply, it gives the same electrical supply
to the gadgets and charges the Battery till the Battery is fully
charged. It has a regulated in-built Battery charger (which
converts the AC mains supply to DC) to charge the Battery. During
power failure the stored energy in the Battery (DC supply) is
converted to AC through Inverter & you get the AC supply
within fractions of second. There is no noticeable difference.
What
is the difference between Diesel / Petrol Generator & your NOVA-PRO™ Inverter ?
DG is a total different concept. In Diesel Generator you create
the Electrical Energy by means of Diesel & Petrol. You have
to start the Generator manually by pressing Button or pulling
Chord. It gives heavy Noise & Smoke. It is not Automatic and
has heavy Maintenance. The approximate per hourly cost of this
Generator is Rs.15/- to Rs.25/-
Whereas an NOVA-PRO™ Inverter [Electronic Inverter] is fully Automatic i.e.
it starts automatically on Power failure and stops after the
power resumes. It is Pollution free, smoke & noise free. NOVA-PRO™ Inverter requires very low maintenance. Hence NOVA-PRO™ Inverter is very cost effective as its per hour cost
is 50 paise to 2 rupee.
How
is NOVA-PRO™ Inverter connected ? Is any wiring required for it ?
NOVA-PRO™ Inverter is connected to the desired electrical points
via a single Wire to the particular Switch / Switches. The Phase
Wire of MSEB or SEB (State Electricity Board) is removed and at
the same place the Phase Wire coming through NOVA-PRO™ Inverter is connected.
This ensures that the NOVA-PRO™ Inverter is in series to the load. Hence during Power
supply the Switch / Switches get the MSEB Phase connection via NOVA-PRO™ Inverter and upon Power failure NOVA-PRO™ Inverter supplies the Phase to the corresponding points
within fractions of seconds thereby giving an uninterrupted
supply.
Is
the parallel Wiring possible in case of Concealed or False Ceiling
Wiring ?
Yes,
we have various Models for NOVA-PRO™ Inverter which can suit the site condition. It is suitable
for Homes, Office, Hospitals, Shops, Banks, etc. For details,
visit the Brochure page
Why
are the costs on higher side compared to Competition ?
Yes, we supply the Battery alongwith NOVA-PRO™ Inverter. But please note that the Batteries are not manufactured
by us. NOVA-PRO™ Inverter.
The
Battery specification differs as per the requirement of the
Customer. Hence cost of ESCORT make, Tubular Battery depends
on the specification you require. Also the cost are flexible
due to the market condition. It is not possible to put the cost
details here, You can send us email on
to know the current cost as per your requirement.
The
Warranty for ½
Years [i.e. 30 Months]. The expected life of ESCORT make,
Tubular Battery is around 3 to 4 Years.
Does
Battery requires any Maintenance ? What type of Maintenance
is required ?
Do you give the Maintenance Service ? What is the cost of
the same ?
Yes, ESCORT make, Tubular Battery requires Maintenance like putting
Distilled Water in the Battery Cells, cleaning the Carbon deposits
on the Battery Terminals & Poles, applying of Petroleum Jelly,
etc. This Maintenance is done every Month so as to keep the Battery
in good running condition.
We
gladly render the Battery Maintenance Service to our Customers.
85% of our Customers are enjoying our Services since Installations. We
have a separate Department to carry out this Service. An Administrative
Executive takes care of all the back-office work. All the Servicing
details are handled carefully in Computer in a specially designed
Database to record this Battery Maintenance records. We have
7 nos. of trained Technicians to carry out the Battery servicing.
The Servicemen carry out the Servicing area-wise daily. The
details of the Servicing are entered on the Card by the Servicemen
where the Customer signs after the Servicing for the current
Month is done. Regularly every Month, we give this Service
to Customers residing from Badlapur to Mumbai region. To
carry out this Maintenance Service, we follow the AMC method
i.e. Annual Maintenance Contract. We offer a Complementary Service
for first Year after the installation and thereafter the same
Service is carried out under an AMC.
The
charges for the Battery Maintenance Service is @ Rs.400/- per
Battery for One Year [12 Months]. We offer 12 nos. of Services
in One A.M.C. Year.
What
are the frequent types of Complaints arising in NOVA-PRO™ Inverter ?
Do you give the After Sales Service ? In what way ?
The frequent types of Complaints arising in NOVA-PRO™ Inverter are as under:
We
give the after Sales Service to our Customers. For the purpose,
we have specially trained Engineers and Technicians. The Complaints
of the Customers in town and around areas are attended on the
same day of Complaint receipt, within a couple of hours. Only
the distant Complaints are attended on the next day.
An
Administrative Executive takes care of the back-office work
of the Complaint arising for NOVA-PRO™ Inverter. A Database is designed in the Computer, to record
the entries of Complaints. Whenever any Complaint is received,
the Customer is given the Complaint No. and approximate time
when the Complaint will be attended. The Complaint is recorded
in the Database under the same Complaint No. so as to track
the Complaint. Once the Complaint is attended by the Technician
and report is submitted to the concerned Executive, she records
the report in the Complaint Database.
How
should we make a Complaint ? When will it be attended ?
You can register your Complaints via Telephone 2207095 during
Office hours (10.00 a.m. to 6.00 p.m.) barring Thursday
or
You can record your complete Message alongwith your Phone
no. on our Answering Machine after Office hours on the same
Phone seven days a Week.
You can register your Complaints by visiting our Website
and filling the Complaint
form.
You can also send an Email
to us and register your Complaints.
The Complaints of the Customers in town and around areas
are attended on the same day of Complaint receipt, within
a couple of hours. Only the distant Complaints will be
attended on the next day.
What
are the charges taken for the Service ?
Do you charge within Guarantee period, if the Unit has a major
breakdown ? In what circumstances, the Guarantee is assumed to
be void ?
Our charges are very nominal as we believe in Customer satisfaction
which leads to our satisfaction. For every Complaint attended,
Visiting charges of only Rs.50/- plus charges for Components replaced
is charged.
No,
we do not take any charges during Guarantee period even if the
Inverter has a major breakdown. But Guarantee is treated to
be void in case the breakdown caused due to negligence, misuse,
faulty care or if caused due to repairs done by an unauthorized
person. Guarantee does not covers the external Wiring done for
Inverter, hence any Wiring complaint arising during Guarantee
period will be charged (excluding Visiting charges)
Who are
your Customers ? How many Customers are there ?
Who are your Major Customers in my area ?
We have more than 3500 + satisfied Customers from last twelve
years. Our Customers include Doctors, C.A.'s, Lawyers, Cloth Merchants,
Hotel Owners & Businessmen. A large portion of our Customers
are house-hold Users.
To answer this, we cite an example. We started the Company from
scratch and within a short span of 12 Years, we could get more
than 3500+ Customers & today we have 24 hours open Online
Office to cater to the needs of the Customers. All this is possible
only due to the satisfied Customers.
We
believe in " One satisfied Customer brings another
Ten" which is happening now. Still for your reference
we have attached the
list of the Customers, to whom you can contact & get
the first hand information from them regarding our Service.
What
are the other Products & Services in which you deal ?
We
also deal in UPS Systems for the Computers and various Solar
Products. We also design & Host Web pages as you are watching
this site. For more details please visit our Home
page.
Please
send us an Email on
or contact us on Phone 91-251-2207095 for your enquiry alongwith
the load and site details so as to give you the exact quotation.
We
have a fully organized Service System which takes care of repairs.
We have trained set of people who give the best possible Service.
We keep Computerized data of all the Customers & the Complaints
received for fast Service & R&D purpose. Hence it is
very easy to repair the Inverter System. In case major breakdowns
with the supplied System i.e. in Guarantee period, we also replace
the Inverter if need arises and Customer is unhappy.
